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filr

Accessibility statement for filr

This statement applies to filr.co.uk, the filr service for Making Tax Digital for Income Tax (listed with HMRC as TaxBridge by Filr). It is run by Filr Digital Tax Ltd. We want as many people as possible to be able to use it.

What you can do

  • Use every part of the service with a keyboard alone, with a visible focus indicator.
  • Skip straight to the main content from the top of every page.
  • Zoom to 400% or use a 320px-wide screen without content being cut off or needing to scroll sideways.
  • Use a screen reader: pages have titles and headings, form fields have labels, and controls have names.
  • Rely on text, not colour alone, to understand status and errors.

How accessible this website is

We tested the service against the Web Content Accessibility Guidelines (WCAG) 2.1 AA on 2 October 2026 using automated checks across the public pages and every main screen of the service, with keyboard and small-screen checks by hand. We believe the service is partially compliant with WCAG 2.1 AA. The known issues are listed below.

Known issues

  • Some secondary text (hints, timestamps and helper notes) was shown in a light grey that did not meet the 4.5:1 contrast ratio required by WCAG 1.4.3. This was corrected on 6 October 2026.
  • One dropdown on the tax calculation page had no accessible name for screen readers (WCAG 4.1.2). This was corrected on 6 October 2026.
  • Some HMRC-returned figures are shown in tables that scroll sideways on narrow screens. The content is not lost, but it needs horizontal scrolling within the table.
  • The “Skip to main content” link did not move focus on most public and sign-in pages (WCAG 2.4.1), and the plan comparison table on the pricing page did not tell screen readers which plans include a feature (WCAG 1.1.1). Both were corrected in October 2026.

If you cannot use part of the service

Email support@filr.co.uk. Tell us what you were trying to do and what happened, and we will help you complete it another way, usually within two working days. If you are an agent acting for a client, say so and we will work with you on the client’s behalf.

Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations in Great Britain. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

This statement was prepared on 6 October 2026 and last reviewed in October 2026.